Frequently Asked Questions
What is Time of Use (TOU)?
Time of Use tariff means that your electricity rate changes according to the time of the day in which you use electricity.The exact hours of each rate depend on your distributor and the time of the year. We recommend visiting your distributor’s website if you would like to find out your TOU periods.
There are three different rate periods:
- Peak - The most expensive period. Usually, the peak period is in the afternoon.
- Off peak - The cheapest period. Usually, off-peak starts late at night and lasts until the early morning.
- Shoulder - Everything in between peak and off-peak.
TOU tariff is available to you if you have a Smart Meter. Some digital Basic Meters will also allow you to have TOU.
What is an ‘anytime’ rate?
‘Anytime’ rate, sometimes referred to as a flat or single rate, means that your rate of electricity is the same no matter what time of the day you use it.
What is a controlled load (CL)?
‘Controlled Load 1’ and ‘Controlled Load 2’ are tariffs that apply to specific appliances that are permanently wired back to the meter such as hot water heaters or swimming pool pumps. Supply for a controlled load is only available at certain hours during the day, usually late at night. The difference between Controlled Load 1 and 2 is the hours for which supply is available and the price paid. This is determined by the distributor.
Controlled load is measured by a separate meter. If you’re seeing ‘Controlled Load’ on your bill and don’t know why, it could be that someone who lived there before you installed it.
What is a supply charge?
A supply charge is a daily charge which you pay for the supply of electricity to your address. This is a fixed rate which isn’t affected by the amount of electricity you use.
Your supply charge may change according to your plan and your distributor.