Frequently Asked Questions
How long does it take to switch over to Smart Energy?
We are really excited to have you as a customer, but first, your current retailer needs to have a final reading of your meter. Once they’ve done that, you’ll officially start getting your electricity from us!
The meter reading will be arranged by your distributor and usually takes two to six week, but in some cases could take up to three months, depending on where you live and when your meter is read.
If you have any questions about your transfer to Smart Energy, please get in touch!
Where can Smart Energy supply electricity?
Smart Energy currently supplies electricity in NSW (Ausgrid network) only.
In the coming months we plan to expand our supply area to Queensland, Tasmania, South Australia and Australian Capital Territory as well.
What if I don’t want to switch to Smart Energy anymore?
There is a ten day cooling off period from the day you switch over to us.