Policies and forms
Simply click a link below to download the PDF.
Summary of your rights, entitlements and obligations under your agreement.
Terms & Conditions - Standing Offer
The terms and conditions of the Smart Energy Standing offer.
Terms & Conditions - Market Offer
The terms and conditions of the Smart Energy market offer.
For those who find it hard to pay their energy bills due to hardship.
Policy outlining our complaint handling process for customers.
Life Support Form
For registering your life support equipment.